you will need to have the phone "flashed" this is like a format, it will wipe off the firmware or os, and install a new one.
it's not a hard thing to do, but if you dont know how you should really take it to a repair shop and have them do it.
you'll need the data cable, new firmware, and a flashing suite to do it.
if you have a look at the telstra website, sometimes it will have firmware updates, it's a long shot but have a look.
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