When returning faulty goods what is the law?

[lunah_c]

I have bought an electrical item that has proved to be faulty. The company accept this and want me to return it. However I would like an exchange, they are saying I can have a refund only, then I can purchase another.
The problem with this is I bought it when on offer so to do this would mean me paying out more.
Am I witin rights to insist on a replacement?
I have had the item 9 weeks and have all receipts etc...
I am in the UK. The product cost around £80 from Tesco and they have others in stock.
The Sale of Goods Act 2003 indicates that stores must offer a refund, repair or replacement, whichever the customer chooses.
But I wanted to know if anyone knew this for a fact as they jargon is not always easy to understand.
I appreciate all answers but as this is a legal matter I need definite answers rather than what people think.

[Aoqua]

Unfortunately I think the law goes the other way and guarantees your right to a refund even if the shop wants an exchange.

I don't think you are guaranteed an exchange because
* all similar devices might have the same fault
* the shop may not be able to get you one to exchange

Ring your Citizens Advice Bureau and check with them.

[Rach]

no i dont think so. they can offer a refund or replacement. as your item was cheaper when you bought it they are offering a refund.

Unfortunately people try to take advantage of this which is why they will now only give a refund.

There are a few companies that will only give a refund if item was on special offer. details are usually in the companies terms and conditions on their website

[Tim Haveron Jones]

Might be useful to know in which country you bought the goods.......legal systems are not the same the world over!

[Pepsi M]

what country are you in?