Indian Call Centers?

[delroyd]

Does anyone in the UK , apart from the accountants of the companies who save money by using them,think that call centers based in India are a good ambasador for a British company.

[Medana]

No, I do not think they are good ambassadors for British Companies as some of the operators have a distinct lack of understanding the English language.
As previously stated, if you are asking them a question to a problem, they have a manual at the side of them to refer to, they are not necessarily familiar with the product that has the problem. A sad day when call centres were moved from England to abroad......at least when you were conversing with an English person you could have a laugh and a joke about the problem......sometimes it made the day !!

[morning star]

no. i'd rather speak to people in uk call centres

[mechese]

All I can tell you - as a telephone interpreter - is that I really hate most of the times working with agents from call centers in India, Philippines, etc. Some call centers have awesome reps, but that's not usual. There reps don't know the product, they have a script the read no matter what, client asks for X and they answer Y. Is not the accent, it's their lack of training.
I just started using this line when that happens: "Sir/ma'am, this is the interpreter. Are you sure you want me to relay that statement even though it's not the answer for what your client asked?" Works for me.