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  #1 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Apr 2008
Posts: 10
Default Survey: What's the longest amount of time a call centre has had you on hold for?

I once went 1hr45 on the phone without hearing another hunman voice. Ironically It was a call to BT
Brian: Admittedly this was a few years ago
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  #2 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Sep 2008
Posts: 14
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55 mins to British Gas and then they cut me off because they closed!

Strangely I am no longer one of their customers.
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  #3 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Apr 2008
Posts: 11
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" your average waiting time is now ...43 minutes..."
Click...buzz
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  #4 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Nov 2008
Posts: 4
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Yeah I spent 30 minutes calling this EMA number, and when I finally got through to someone, they told me to talk to someone else, so I had to wait another 30 minutes and gave up.
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  #5 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Nov 2008
Posts: 1
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2hrs 25 minutes. Of course I was using a headset, so I wasn't just stuck sitting there. When they answered, I actually had to stop and think what I had called them for.
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  #6 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Jun 2008
Posts: 3
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Hey there, bud!

1 hour 30 minutes. I called my mobile phone company a while ago. For some reason, I wasn't allowed to make any calls, only receive them. Anyway, I called them, a woman picked up, transferred me to the technical department. Afterwards, another woman picked up then transferred me back to customer service. Then a guy picked up, and he transferred me to the financial department. Then ANOTHER woman picked up and she transferred me to the technical department again, where I had to wait for the 90 minutes on hold listening to the same boring music and robotic voice "thank you for holding, your call is important to us, please stay on the line."
One of the worst days of my mobile phone's life. lol
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  #7 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Nov 2008
Posts: 1
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only less than an hour
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  #8 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Nov 2008
Posts: 2
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I'm not paitient enough to wait more than 30 seconds!
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  #9 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Apr 2008
Posts: 30
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45 minutes ntl:
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  #10 (permalink)  
Old 11-07-2008
Peon
 
Join Date: Nov 2008
Posts: 3
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6 hours and counting lol...
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