Call centres - why do they all have foreign employees?

[cyberangel77uk]

im getting frustrated lately ,I live in the uk and im not at all racist but have had to make calls to my bank and a few catalogue companies
every time i ring any one of them someone with a foreign accent answers and they cannot understand what i am saying , i end up repeating myself or putting the phone down, this even applies to hsbc bank which i would of expected english people who understand english to answer
the calls are to 08 numbers (not freephone) not international so what is going on , do english people no longer answer phone as banks or catalogue companies
i bet if someone ripped them off they would get an english speaking person to make the calls then

again i am not racist, when i say english i mean anyone who lives in the uk and speaks english fluently

[pranjali d]

its because they are not given proper training to handle all kinds of customers or calls thoroughly before handling live customers. its the fault of the system.and they need to train the employees better.
its the way economy works and that's the reason you get cheaper deals from banks etc. If they were to have call centers in UK, then you would be the one shelling out extra cash on your mortgage or credit cards or whatever. If you want cheapest deals as well, then why complain so much? You cant have your cake and eat it too.
No offence meant. its just my point of view!